Shipping & Returns

Customer service is our top priority. These transparent policies help us offer you the best shopping experience. Have any questions? Don't hesitate to reach out to us. 

Shipping

We strive to process and ship all orders in a timely manner, working diligently to ensure that your items are on their way to you as soon as possible. While we aim to provide reliable delivery services, please note that shipping times may vary based on a variety of factors beyond our control.

We appreciate your understanding and patience during the shipping process. Once your order has been dispatched, you will receive a notification to keep you informed. Our team is here to assist you with any questions or concerns related to your order. Thank you for choosing us and we hope you enjoy your purchase!

 

All orders are available for shipping world wide, rates vary on location.

  • UPS / DHL Standard (7–11 business days) 

  • Sneakers are carefully checked by our experts. 

  • Once authenticated, your order is dispatched and you’ll receive a tracking number by email.

  • If you’re absent during delivery, your package will be left at a pickup point. Please collect it promptly to avoid return.

 

Returns

We are committed to ensuring a positive shopping experience for all our customers. If for any reason you wish to return an item, we invite you to reach out to our team for assistance, and we will evaluate every return request with care and consideration.

Please note that the condition of items returned will be taken into account, and we encourage customers to review their purchase before proceeding with a return. Additionally, items that were marked as final sale are not eligible for return, sale or discounted products, customized (custom) items We appreciate your understanding of this process, as we aim to maintain high standards for our products. 

 

Return Period

Customers have 14 days from the date of delivery to request a return. Requests made after this period may not be accepted.

How to Start a Return

To request a return, contact us at info@thre3kss.com.
Once your return is approved, we will send you detailed instructions and available return options.